หลักสูตรที่ได้รับการออกแบบเนื้อหาที่ครอบคลุม ทั้งทฤษฎี เทคนิค และสาระน่ารู้ที่ทันสมัยสอนโดยอาจารย์ผู้เชี่ยวชาญ และมีประสบการณ์ด้านความปลอดภัยของสารสนเทศโดยตรง
The ITIL Foundation 2011 Edition course is for those people who wish to gain a fundamental understanding of the IT Infrastructure Library (ITIL).
ITIL is globally recognized as the de-facto world’s best practice in IT Service Management. Participants may have no previous experience or exposure to IT Service Management or ITIL. This course will introduce the basics of the Information Technology Infrastructure Library (ITIL) and discover the importance of a systematic approach to IT service management. Currently at 2011 Edition, ITIL contains a comprehensive description of the processes and best practices involved in planning, delivering, and managing IT services. This course covers basic ITIL concepts and terminology, and helps prepare students for the Foundations Certificate in IT Service Management.
Day 1
- Introduction to ITIL Foundation, 2011 Edition
- The Service Lifecycle
- Service Operation
Event Management
Incident Management
Problem Management
Request Fulfillment
Access Management
- Continual Service Improvement
The 7-Step Improvement Process
Service Reporting
Service Measurement
Day 2
- Service Transition
Knowledge Management
Service Asset and Configuration Management
Change Management
Release and Deployment Management
Service Validation and Testing
- Service Design
Supplier Management
Service Catalogue Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Day 3
- Service Strategy
Service Portfolio Management
Financial Management
Demand Management
Certification Scheme
- Recap on Key Processes & Terms
- Mock Exam
Language: Conducted in Thai Language
Duration: 3 Days
Date: February 6 – 8,2019
Time: 9.30 am. – 16.30 pm
Tuition: THB 22,500 (Exclusive of 7% VAT) *Training only
Venue: ACinfotec Training Center 16th Fl., Asia Centre Bldg., South Sathorn Rd.
02 670 8980-4 ext. 304, 305, 303
Standard ticket
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